CONTACT PRINCESSACES

WE'RE HERE TO HELP

Have a question about your order, sizing, shipping or one of our products?

Our customer service team is here to help.

Whether you're checking on an order, looking for the right size or simply need more information before making a purchase, don't hesitate to reach out.

CUSTOMER SERVICE

Email

service@princessaces.com

We aim to respond to customer inquiries within 24–48 business hours.

During holidays, promotional periods or periods of high order volume, responses may occasionally take a little longer.

ORDER SUPPORT

Need help with an existing order?

Please include the following information in your email:

• Order number

• Email address used at checkout

• Product name, if applicable

• A brief description of your question

Providing your order number helps us locate your order and respond more quickly.

SHIPPING & TRACKING

Questions about your delivery?

We can help with:

• Shipping status

• Tracking information

• Delivery questions

• Shipping delays

• Address concerns

• Missing packages

Before contacting us about tracking, please allow up to 48 hours for newly issued tracking information to become active.

RETURNS & REFUNDS

Need help with a return or refund?

Please email us with:

• Your order number

• Item you wish to return

• Reason for your return

Please do not send your item back before receiving return instructions from our customer service team.

SIZING HELP

Not sure which size to order?

We're happy to help.

When contacting us, please include:

• Product name

• Your usual size

• Bust measurement

• Waist measurement

• Hip measurement

If possible, also let us know whether you prefer a fitted or relaxed fit.

Our team will do our best to help you choose the appropriate size.

PRODUCT QUESTIONS

Have a question before placing your order?

You can contact us about:

• Product details

• Fabric

• Fit

• Sizing

• Color

• Availability

• Restock information

• Styling questions

BUSINESS INQUIRIES

For general business or partnership inquiries, please contact:

service@princessaces.com

Please clearly indicate the purpose of your inquiry in the subject line.

STAY CONNECTED

Follow PrincessAces for new arrivals, styling inspiration, restocks, promotions and more.

Instagram: @princessaces

TikTok: @princessaces

Pinterest: @princessaces

CUSTOMER CARE

We appreciate you choosing PrincessAces.

Your questions, feedback and suggestions help us create a better shopping experience.

PrincessAces Customer Care

service@princessaces.com