RETURN & REFUND POLICY

We want you to feel confident when shopping with PrincessAces.

If your purchase isn't quite right, please review the return information below.

RETURN PERIOD

We accept eligible returns within 14 days of delivery.

To qualify for a return, items must:

Be unworn and unused
Be unwashed
Be in original condition
Have all original tags attached
Be free from makeup, perfume, deodorant, stains or other marks
Include original packaging where applicable

Items that do not meet these requirements may not be accepted.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products may not be eligible for return, including:

Swimwear with removed or damaged hygiene protection
Underwear
Earrings
Beauty or personal-care products
Gift cards
Final Sale items
Items specifically identified as non-returnable on the product page

HOW TO REQUEST A RETURN

To request a return, please contact us at:

service@princessaces.com

Please include:

Your order number
The product(s) you would like to return
The reason for the return
Photos of the item when requested

Please do not send an item back before receiving return instructions from our customer service team.

RETURN SHIPPING COSTS

Unless an item arrives damaged, defective or incorrect, customers are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at service@princessaces.com.

Please provide your order number and clear photos of the product and packaging.

After reviewing the issue, we will work with you to provide an appropriate solution.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

EXCHANGES

If you need a different size or color, please contact our customer service team.

Depending on inventory availability, we may recommend returning the original item and placing a new order.

FINAL SALE ITEMS

Items marked FINAL SALE are not eligible for return or refund unless the item arrives damaged, defective or incorrect.

RETURN QUESTIONS

For assistance with a return or refund, please contact: