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At PrincessAces, we want every order to arrive safely and on time. Please review the shipping information below before placing your order.
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
During holidays, promotional events, new collection launches or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Estimated delivery time:
7–15 business days
Shipping fee:
$10 for orders under $60
FREE for orders of $60 or more
Estimated delivery time:
3–5 business days
Shipping fee:
$20 for orders under $100
FREE for orders of $100 or more
Express delivery times begin after your order has completed processing.
PrincessAces currently ships to customers within the United States.
Please make sure your shipping address is complete and accurate before submitting your order.
After your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to become active.
Tracking updates may occasionally take additional time depending on the carrier.
Shipping times are estimates and are not guaranteed delivery dates.
Delivery may be delayed by circumstances outside of our control, including:
Severe weather
Carrier delays
Holidays
Incorrect or incomplete addresses
Transportation disruptions
Other unforeseen circumstances
If your tracking information has not updated for an extended period, please contact us at service@princessaces.com.
Please carefully check your shipping information before completing your purchase.
If you notice an error, contact us immediately at service@princessaces.com.
We will do our best to assist you if your order has not yet shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
PrincessAces is not responsible for orders delivered to an incorrect address provided by the customer.
If the carrier confirms that a package has been delivered to the address provided at checkout, PrincessAces is not responsible for packages that are subsequently lost or stolen.
If you believe your package was incorrectly marked as delivered, please contact the shipping carrier first and then contact our customer service team for assistance.
If you have any questions about your order or shipment, please contact:
Our customer service team aims to respond within 24–48 business hours.
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