TRACK YOUR ORDER

WHERE'S MY ORDER?

Waiting for your PrincessAces order?

Use your tracking information to follow your package and check the latest delivery updates.

HOW TO TRACK YOUR ORDER

Once your order has been shipped, we will send a Shipping Confirmation email to the email address provided at checkout.

Your email will include:

  • Order number

  • Tracking number

  • Shipping carrier

  • Tracking link

Simply click the tracking link in your shipping confirmation email to see the latest status of your package.

TRACKING INFORMATION NOT UPDATED?

After receiving your shipping confirmation, please allow up to 48 hours for your tracking information to become active.

Sometimes carriers need additional time to scan and update a package after it leaves our fulfillment facility.

If your tracking information hasn't updated immediately, your package may still be moving through the carrier network.

SHIPPING TIMES

STANDARD SHIPPING

Estimated delivery:

7–15 business days

EXPRESS SHIPPING

Estimated delivery:

3–5 business days

Please note that delivery estimates begin after your order has completed processing.

Orders generally require:

1–3 business days

for processing before shipment.

MY ORDER IS DELAYED

Shipping times are estimates and may occasionally be affected by circumstances outside of our control, including:

  • Carrier delays

  • Severe weather

  • Holidays

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Unexpected delivery issues

If your package appears to be significantly delayed, please contact our customer service team.

MY PACKAGE SAYS "DELIVERED" BUT I CAN'T FIND IT

If your tracking information shows that your package has been delivered, please:

  1. Check around your delivery location.

  2. Check with household members or neighbors.

  3. Check whether the carrier left the package in a secure location.

  4. Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at:

service@princessaces.com

Please include your order number and tracking information.

I ENTERED THE WRONG ADDRESS

If you notice that your shipping address is incorrect, contact us as soon as possible at:

service@princessaces.com

We will do our best to assist you if your order has not yet shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

STILL NEED HELP?

We're here for you.

Email:

service@princessaces.com

Our customer service team aims to respond within 24–48 business hours.