- Choosing a selection results in a full page refresh.
We've answered some of the questions we hear most often below.
If you can't find what you're looking for, contact our customer service team at service@princessaces.com.
Choose the product you'd like to purchase, select your preferred size and color, add it to your shopping bag and proceed to checkout.
Once your payment has been successfully completed, you'll receive an order confirmation email.
Yes.
After placing your order, an order confirmation will be sent to the email address provided during checkout.
If you don't see it, please check your spam, junk or promotions folder.
If your order has not yet entered processing or shipping, contact us as soon as possible at service@princessaces.com.
We will do our best to accommodate your request.
Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you need to make a change.
We cannot guarantee that changes can be made once an order has entered processing.
We currently offer:
Standard Shipping: 7–15 business days
Express Shipping: 3–5 business days
Shipping times begin after your order has completed processing.
Orders generally take 1–3 business days to process before shipment.
Yes.
Standard Shipping: Free on orders of $60+
Express Shipping: Free on orders of $100+
Yes.
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Carrier scans may occasionally take additional time to appear.
Eligible items may be returned within 14 days of delivery.
Items must be unworn, unused, unwashed and in their original condition with tags attached.
Please review our Returns & Refunds policy for complete information.
Contact us at:
Please include your order number, the item you would like to return and the reason for your return.
Unless the item arrives damaged, defective or incorrect, the customer is generally responsible for return shipping costs.
If you need a different size or color, contact our customer service team.
Depending on inventory availability, we may recommend returning the original item and placing a new order.
Items marked FINAL SALE are generally not eligible for return unless they arrive damaged, defective or incorrect.
Check the measurements provided on the individual product page and compare them with our Size Guide.
Because fit can vary between styles, we recommend reviewing the product-specific information before ordering.
Check the fit notes on the product page.
For fitted styles, you may want to consider the larger size if you're between sizes.
If you're still unsure, contact us at service@princessaces.com.
Fit may vary depending on the fabric, construction and silhouette.
Individual product pages may indicate whether a style is fitted, relaxed, stretchy or non-stretch.
Some popular products may be restocked.
If a back-in-stock notification is available, enter your email address on the product page to receive an alert.
We regularly introduce new arrivals, seasonal collections and trend-led styles.
Subscribe to our newsletter to stay up to date.
We make every effort to display colors as accurately as possible.
However, colors may appear slightly different depending on your monitor, phone or other device settings.
Available payment methods will be displayed during checkout.
Payment options may vary depending on your location and device.
Payments are processed through secure payment providers.
We do not intentionally store your full payment card information on our website.
Email us at:
Our customer service team aims to respond within 24–48 business hours.
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